Terms of Service

Last updated: 2026

Service description

ReinstatementLab provides a compliance diagnosis and appeal preparation service for suspended Google Business Profiles. The deliverable is a written review including identified compliance issues and a filing plan.

No guarantee of outcome

ReinstatementLab does not guarantee reinstatement of any Google Business Profile. Google makes all final decisions. We provide preparation and guidance only.

No access to your account

ReinstatementLab does not access, manage, or communicate on behalf of your Google account. You remain solely responsible for filing your reinstatement request.

No fabrication of documents

ReinstatementLab does not create, fabricate, or alter any documents. We review documents you provide and advise on their suitability.

Refund policy

A full refund is issued if our compliance review finds no actionable issues in your profile. Refund requests must be made within 7 days of delivery.

Limitation of liability

ReinstatementLab's liability is limited to the amount paid for the service. We are not responsible for business losses resulting from a suspended profile or a denied reinstatement.